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Hi Five - Claim your £5 free call credit
Wednesday 28 October 2009
Wednesday 14 October 2009
Sky TV's contact center in Scotland tarnishing the Scot's image
I dread calling Sky TV. The reason, the staff there seem so unfriendly, unyielding and unsympathetic to my needs.
I've just had the third contact with them. Arrogant, unbudging and inflexible,. The third time I've been presented with no choice but to accept their way.
Anyone else had a similar experience?
I've got many Scottish friends, and they are all lovely, but why is it that Sky's customer service (!) team are the opposite. Do they train the loveliness out of them or are they so stressed from dealing with all the unhappy customers day in day out that all nicities are left on the caot hook when they clock in.
Now I love the Sky+ box - that's a nice bit of technology, but it doesn't mean that the team behind it have to be complete sh*ts, does it?
Here's a breakdown of my experiences.
1. they get my name wrong and cant change it - so I have to live with logging in under an incorrect name and my sky email address isn't my name. Can't be changed (no sorry).
2. I ask for a VAT receipt - Spanish Inquisition ensues. Immediately I'm interrogated and i can't get a VAT receipt unless I pay £x00 a month for a business account. The result, as soon as I can, I move my broadband and calls away to the cheaper better utility warehouse.
3. I have a problem with my payment method and get asked to pay 2 months in advance, losing my money, which they can't refund.
I eventually resolve this by insisting on speaking to a superior, despite being told that they will say the same thing.
So, is Sky and their call center tarnishing the trusted image of the Scottish person with their CANT and WONT attitude. If they weren't a monopoly I wonder if they would survive.
I've just had the third contact with them. Arrogant, unbudging and inflexible,. The third time I've been presented with no choice but to accept their way.
Anyone else had a similar experience?
I've got many Scottish friends, and they are all lovely, but why is it that Sky's customer service (!) team are the opposite. Do they train the loveliness out of them or are they so stressed from dealing with all the unhappy customers day in day out that all nicities are left on the caot hook when they clock in.
Now I love the Sky+ box - that's a nice bit of technology, but it doesn't mean that the team behind it have to be complete sh*ts, does it?
Here's a breakdown of my experiences.
1. they get my name wrong and cant change it - so I have to live with logging in under an incorrect name and my sky email address isn't my name. Can't be changed (no sorry).
2. I ask for a VAT receipt - Spanish Inquisition ensues. Immediately I'm interrogated and i can't get a VAT receipt unless I pay £x00 a month for a business account. The result, as soon as I can, I move my broadband and calls away to the cheaper better utility warehouse.
3. I have a problem with my payment method and get asked to pay 2 months in advance, losing my money, which they can't refund.
I eventually resolve this by insisting on speaking to a superior, despite being told that they will say the same thing.
So, is Sky and their call center tarnishing the trusted image of the Scottish person with their CANT and WONT attitude. If they weren't a monopoly I wonder if they would survive.
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